Website & Company Policies

Canada

Terms and Conditions

This website is intended for use by retail direct customers in Canada and the US only. Wholesale and Food Service customers, please contact us directly at wholesale@kinnikinnick.com or by calling 1 (877)-503-4466.

Return Policy

We do not accept returns on food products.
Claims for damaged/spoiled goods must be registered with customercare@kinnikinnick.com or 1-877-503-4466 within 24 hours of first attempt at delivery.
Please provide the batch and sell-by dates on the food product.
Claims are not accepted for goods damaged/spoiled after delivery.
Claims are not accepted for goods damaged/spoiled if delivery is attempted and re-scheduled (i.e. you’re not home).
Claims are not accepted for goods damaged/spoiled for orders specified Special Handling*
Credits for damaged/spoiled goods are processed within 3 business days of claim approval.

Allergen Return Policy

Products manufactured by our company are always free-from gluten, wheat, dairy, nuts, peanuts and soy*.

*Note that soy is being eliminated from all formulations and products in the new FREE FROM packaging exclude all soy contamination.

Our facilities process products containing eggs (a major allergen) as well as corn & potato.

To ensure the highest level of food safety from allergens, we conduct random tests of all incoming ingredients to test for gluten, dairy, peanuts, tree nuts and soy in our in-house laboratory. We use only ingredients from manufacturers that indicate that all shipments are free from the allergens noted above as well as fish, shell fish, sulfites, mustard and sesame.

For customers with allergies or intolerances, our website has complete allergen information for each product and customers must review this information to ensure they are ordering appropriate products. If ordering by phone, it is the customer’s responsibility to notify Kinnikinnick staff of any additional allergens.

As such, claims will not generally be accepted for allergen-related issues for any order placed on our website or by phone.

Cancellation Policy

Order cancellations must be received 2 business days prior to the shipping date noted on your order confirmation.

Shipping Policy

Orders totaling over CDN$50 qualify for free shipping.

$100 minimum orders are required for Northern Manitoba, Yukon, Nanavut and the Northwest Territories.

We require a street address and postal code for all shipments. We CANNOT ship to P.O. Boxes.

Allow up to 10 working days from time of order for delivery. Delivery is usually 1-2 working days from our expected shipping date, noted on your order confirmation.

GST is charged on shipping and any items classed as taxable under the Act. (i.e.: single serving, snack or non-food items).

Short Ship Policy

If you are short-shipped (some items were unavailable at the time of order) we DO NOT backorder. We only bill your credit card when your order ships, so will not be charged for items not delivered. For more details on why this policy is necessary, please view the No Backorder Policy.

If you ordered $50 or more of products and we could not fill the total order you still receive FREE shipping on that order. If you need to re-order the items that were not shipped you will need a total for the new order of $50 to qualify for free shipping.

*Special Handling may include any Non-standard Delivery Instructions such as:

No signature required
Leave with neighbour
Leave on porch
Leave with Front Desk

These types of deliveries are the sole discretion of the delivery driver and are completely beyond our control. We don't take responsibility for delivery of these orders.

United States

Terms and Conditions

Return Policy

We do not accept returns on food products.
Claims for damaged/spoiled goods must be registered with customercare@kinnikinnick.com or 1-877-503-4466 within 24 hours of first attempt at delivery.
Please provide the batch and sell-by dates on the food product.
Claims are not accepted for goods damaged/spoiled after delivery.
Claims are not accepted for goods damaged/spoiled if delivery is attempted and re-scheduled (i.e. you’re not home).
Claims are not accepted for goods damaged/spoiled for orders specified Special Handling*
Credits for damaged/spoiled goods are processed within 3 business days of claim approval.

Allergen Return Policy

Products manufactured by our company are always free-from gluten, wheat, dairy, nuts, peanuts and soy*.

*Note that soy is being eliminated from all formulations and products in the new FREE FROM packaging exclude all soy contamination.

Our facilities process products containing eggs (a major allergen) as well as corn & potato.

As such, claims will not generally be accepted for allergen-related issues for any order placed on our website or by phone.

Cancellation Policy

Order cancellations must be received 2 business days prior to the shipping date noted on your order confirmation.

Shipping Policy

Orders totaling over US$50 qualify for free shipping.

$100 minimum orders are required for Alaska and Hawaii and are subject to a USD $30 delivery surcharge.

We require a street address and zip code for all shipments. We CANNOT ship to P.O. or APO Boxes.

Allow up to 10 working days from time of order for delivery. Delivery is usually 1-2 working days from our expected shipping date, noted on your order confirmation.

No taxes apply.

Short Ship Policy

*Special Handling may include any Non-standard Delivery Instructions such as:

No signature required
Leave with neighbor
Leave on porch
Leave with Front Desk

These types of deliveries are the sole discretion of the delivery driver and are completely beyond our control. We don't take responsibility for delivery of these orders.

$800 is the maximum order we can ship under US law without incurring any possible tarrifs.

Privacy Policy

Our Goals and Commitment to You

Your privacy is important to Kinnikinnick Foods Inc. ("Kinnikinnick"). This Privacy Policy is our commitment to the protection of your privacy and any personal information you disclose to us.

What is "personal information"?
Personal information is any information about an identifiable individual. This includes information such as a person's name, address, home phone number. Personal information does not include the name, title or business address or telephone number of an employee of an organization. Our privacy policy applies to individual customers, including individuals carrying on business alone or in partnership with other individuals or in a corporation.

Collecting Information
When we collect information from you, we explain what information we collect and how we intend to use it.

Your Implied Consent
In some cases, your consent is implied if we ask you to provide personal information with a stated purpose. For example, we can only deliver the product you bought on-line if you give us your address and phone number.

Releasing Information
We may need to give your information to other persons. For example, where we have your consent, where the other parties are our supplier or agents who assist us in serving you (e.g. our couriers), where we are required or permitted to do so by law.

Protecting Information
We protect your information with appropriate safeguards and security measures. We keep your information for the purposes we explain.

Providing Access
We give you access to the information we retain about you. We make every reasonable effort to keep your information accurate and up-to-date.

Third Parties
We may be required to disclose your information to government agencies or law enforcement agencies, or when we are in receipt of a valid Court Order or search warrant. We may also disclose your information to outside sources to help us collect a debt owed to us by you.

Addressing Your Concerns
We address and respond to any of your concerns about our handling of your information.

Why We Need Your Information
We ask you for your information to so we can serve you as our customer. We get your information directly from you. The information we ask for depends upon the product or service you want.

Information We Collect For Our Phone Order Sales
In making your purchase over the phone, we ask for the following information: Names, address, phone numbers, email address, payment method, shipping address and any special shipping instructions. This information is secured in our computer systems to provide a record of your purchase for warranty purposes and also so that the next time you buy from us you will not have to provide all your personal information.

Information We Collect In Our Retail Store
Customers may choose to have their name, address and telephone number stored on our system to provide a means of tracking purchases for tax purposes.

Information We Collection For Commercial Credit Applications
In applying for a commercial credit account, we ask detailed information about your business to determine your credit risk. This information includes company name, address, owner and purchaser contact information, length of time in business, references, billing and shipping requirements and amount of credit required. By submitting the application you are consenting to an initial credit history check as well as periodic credit updates, as well, you are consenting to release credit history information to 3rd parties.

Information We Collect Online
On our web site, we ask you to provide information by filling out and submitting an online form. These areas include: a) Checkout: We ask for billing information, name, address, phone numbers, email address, shipping information if not the same as billing, any special shipping instructions, credit card type, number and expiry date. b) Catalog Requests: We ask for a name and address.

Unfortunately, no data transmission over the Internet can be guaranteed 100% secure. As a result, while this website strives to protect your personal information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk.

Cookies and IP Addresses
Our website collects Internet Protocol (IP) addresses for the purposes of system administration, to gather broad demographic information and to audit the use of our website. We do not link a customer's IP address to personally identifiable information except when a customer completes an online purchase. In this case, the customer's IP address is recorded with the order to provide a record of the online transaction. We use cookies to help provide customizable services and to allow you to register and shop on our website. You can choose whether to accept cookies by changing the setting of your browser. If you choose not to accept cookies, your experience on our website may be reduced, some features will not work as intended and you may not be able to use our shopping service.

How We Use Email
After you place an order on our website, you will receive an email confirmation. When the order is shipped you will also receive confirmation. Please note we do not sell or share email addresses with other companies. We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments.

Our Commitment to You
To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect.

Kinnikinnick is committed to continuous improvement and values your input.

We welcome your comments and suggestions on improving our Privacy Policy. We strive to make sure the information we collect, use and disclose is accurate.

Will this Privacy Policy change?
To accommodate changes in our service, technology and legal developments, our Privacy Policy may change over time. We may add, change, or remove portions of this Policy when appropriate. Whenever we update this Policy the date change is shown at the top of this page.

How do you contact us?
If you have any questions, concerns or complaints about this Privacy Policy, contact the Kinnikinnick Privacy Officer at:

Kinnikinnick Foods Inc.
Attn: Privacy Officer
10940 – 120th Street
Edmonton, AB T5H 3P7, Canada
Phone: 1 (877) 503-4466
info@kinnikinnick.com

If you have a complaint and your complaint is justified, we take all steps necessary to resolve the issue, including amending our Policy and practices, if necessary. If we are not able to resolve your concern, or if you have any other concerns about Kinnikinnick's Privacy Policy and procedures, you may contact the Office of the Privacy Commissioner of Canada or if applicable the Alberta Privacy Commissioner.